When reporting any incident or violation, what procedure should be followed?

The appropriate procedure for reporting any incident or violation is to follow the Chain of Command. This systematic approach ensures that the issue is addressed effectively and by the right individuals in the organization who have the authority and capability to respond. When following the Chain of Command, the reporting is escalated through the appropriate levels of management, which facilitates prompt investigation and resolution while maintaining proper documentation.

In healthcare settings, this method not only enhances communication but also upholds accountability and compliance with institutional policies. By reporting through the established hierarchy, it allows for a structured response, ensuring that all necessary protocols are followed and that any potential impacts on patient safety or care are quickly managed.

Other options, such as calling the ombudsman directly or informing the cafeteria staff or patients' families, do not align with the standard protocols for addressing incidents within a healthcare facility. Each of those alternatives lacks the systematic oversight needed for serious issues, potentially leading to unaddressed concerns or miscommunication.